Registered with CQC as a Community Healthcare Service supplying enhanced integrated care services 7 days per week
Medical including additional GPs and consultants Nursing Therapies including physio, OT, tissue viability Pharmacy Social MDT personal approach to meet individual needs
Family-friendly environment
Personal social seating space Sofa bed for relatives and friends to stay Enabling carers to continue to care where appropriate
Modern therapies available 7 days per week
Piped oxygen to all suites IV therapy including antibiotics, fluids and blood Pain relief management Interactive social activity with links to patient’s own community
Dining table
Able to eat on own or with family and friends Communal eating and social facilities as chosen
Interactive TV screen & Web cam
Skype type with family, friends and own primary care team
Virtual consultations with specialists
Ability to see care plan real time
Ultramodern monitoring
Ability to detect the acutely deteriorating patient
Utilisation of own GP electronic record
Record available to patient and relative
Patient / Carer agreement with personalised care plan
Ultramodern diagnostics
Onsite Community lab providing traditional and innovative diagnostics Access to William Harvey Hospital facilities available urgently as Virtual Inpatient (VIP) when needed
Own cooking facilities not institutionalised hospital care
Able to make own hot drinks Microwave Fridge Available for family and friends
Relationship Centred Care TM
Patient’s priorities met through personal ESTHER care coordinator Creative interactive environment Carer support Linkage with community and voluntary sector
Fully equipped bathroom
Disabled friendly Respects dignity Facilitates independent personal care